Privacy Policy

1. Introduction

Fly Vantage AI, LLC ("Fly Vantage," "we," "us," or "our") operates the flyvantage.ai website and the Fly Vantage AI platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services, including our SMS/text messaging program.

By using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name, email address, phone number, company name, and business details when you create an account or subscribe to our platform.
• Charter & Flight Data: Departure/arrival airports, travel dates, passenger counts, aircraft preferences, and other trip details you provide through our platform.
• Payment Information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
• Communications: Messages, support tickets, and other communications you send to us.
• Mobile/Phone Number: When you provide your phone number for SMS notifications, support alerts, or operational updates.
• Website Analytics: Page views, session data, referral sources, and interaction data collected through our cookieless analytics system. No personally identifiable tracking cookies are used.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our platform and services
• Process transactions and send related information (invoices, receipts, confirmations)
• Send operational notifications, support ticket updates, and service alerts via email and SMS
• Respond to your requests, comments, and questions
• Monitor and analyze usage trends to improve the user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

4. SMS/Text Messaging Policy

When you provide your mobile phone number and consent to receive text messages from Fly Vantage AI, the following terms apply:

• Types of Messages: Support ticket notifications, operational alerts, flight status updates, booking confirmations, and account notifications.
• Message Frequency: Message frequency varies based on your account activity and support interactions. You will only receive messages relevant to your account.
• Opt-In: By providing your phone number and checking the consent box during account creation, support ticket submission, or notification preferences, you expressly consent to receive SMS/text messages from Fly Vantage AI.
• Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further texts will be sent.
• Help: Reply HELP to any message for support information, or contact us at support@flyvantage.ai or (813) 421-4884.
• Message and data rates may apply. Check with your mobile carrier for details about your text and data plan.

5. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• Service Providers: We share data with trusted third-party providers that help us operate our platform (e.g., Stripe for payments, Resend for email delivery, Twilio for SMS). These providers are bound by contractual obligations to protect your information.
• Legal Requirements: We may disclose information if required by law, court order, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS/TLS encryption for all data in transit
• Encrypted database storage
• Session-based authentication with automatic expiration
• PCI-compliant payment processing through Stripe
• Regular security audits and monitoring

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account cancellation, we retain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your data by contacting us.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications (reply STOP)
• Opt out of marketing emails (unsubscribe link in each email)

To exercise any of these rights, contact us at support@flyvantage.ai.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, contact us at: